How to cancel a payment

There may be situations in which an agreement ends early, and you want to cancel a scheduled or tentative payment.

Open the application which should be in the Approved status.

Step 1: Adjust the grant amount

Change the grant amount to reflect how much you have actually granted (The original amount minus the amount that was returned to you) and Save Draft.

Step 2: Cancel the payment

Click the Schedule Payments button at the top of the page.

Open the payment for the date that you are cancelling. The payment should not be in a paid status. If it is refer to the refund process.

Change the following:

• Status - Cancelled
• Payment amount - $0

Click Create Payments and close the window.

Click the Allocate Funds button.

Find the allocation matching the date and set the amount to $0

Click Create Allocations and close the window.

Save Draft on the application.

Step 3: Create a note

Add a note on the application or the payment to record the reason for the payment being cancelled.